Shipping policy

Order processing

Orders before 11:30am [AEST] will be dispatched on the same day. 

Delivery timeframes

Shipping time estimates for each service are provided by the postal service and are noted on your shipping confirmation email. These estimates are subject to delays based on factors over which we have no control including but not limited to: flight delays for international shipments, customs clearance and local postal service turnover. Depending on the destination country these extra factors can sometimes add 1-2 weeks to shipments and we appreciate your patience until your order arrives. 

Delayed orders

Once orders are handed off to delivery providers they are no longer in our control although we do our best to make sure all issues are resolved and customers are happy. With so many packages being sent around the country/world lost packages and delays are bound to happen.

The most common cause for orders not arriving or being delayed is an error in the address. If your package is taking longer than expected please verify that you entered the correct shipping address first. If an error was made the package should be returned to us at which point we will refund you the product value. 

If your package has been delayed and the address is correct please contact us and someone from the team will get back to you within 3 business days with an update.

 

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@thefootcollective.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

 

Lost or Stolen Packages

Once the product is shipped, the tracking number (if trackable service was selected at checkout), along with all shipping information will be sent to the customer via email. Once this information has been provided to the customer, the customer assumes all responsibility for lost or damaged packages/product. If a payment is made using an eCheck in PayPal, We will not ship the order until the eCheck payment has cleared.

Returned To Sender

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be notified of the additional shipping fees/charges to deliver the item(s) again and sent an updated invoice before the order is resent.

Returned undeliverable packages are subject to our standard 3-5 business day processing time, so if you would like to expedite redelivery, you may place a new order and we will refund the original order minus any fees incurred for the return. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact us.