Shipping policy

📦 Shipping & Order Policy

We aim to get your TFC gear to you as quickly and reliably as possible. Here's everything you need to know about how we process and ship orders worldwide.

🕑 Order Processing Times

Orders are processed and dispatched within 2 business days (Monday–Friday only). Our warehouses do not ship on weekends or public holidays.

🌍 Where We Ship From

We ship globally from three warehouses:

  • 🇺🇸 USA Warehouse
    Ships to: USA, Canada, Central & South America, Africa
    Note: All Maple and Pro Balance Beams ship from here.

  • 🇦🇺 Australia Warehouse
    Ships to: Australia, New Zealand, rest of world
    Note: Beams are not shipped from this location.

  • 🇬🇧 UK Warehouse
    Ships to: UK and European Union
    Note: Beams are not shipped from this location.

🚚 Delivery Timeframes

Estimated shipping times are displayed in business days at checkout and included in your shipping confirmation email. These timeframes are provided by the carrier and can vary depending on factors outside our control, such as:

  • Flight delays (for international shipments)

  • Customs processing times

  • Local postal service delays

Depending on the destination country, these factors can sometimes add 1–2 weeks to your delivery. We appreciate your patience while your order makes its way to you.

🔁 Delayed Orders

Once your order has left our warehouse, it’s in the hands of the delivery provider (carrier). We do our best to support you in resolving issues quickly if delays occur.

The most common cause of delays or non-delivery is an error in the shipping address. If your order hasn’t arrived, please:

  1. Double-check that your shipping address was entered correctly.

  2. If the address was incorrect, your order may be returned to us. In that case, we’ll:

    • Refund the product value (minus shipping), or

    • Offer to reship for an additional shipping fee.

If your address was correct and your order is delayed, contact our team via the Chat or at  info@thefootcollective.com. We’ll respond within 1 business day to investigate and provide an update.

🧾 Tracking & Confirmation

All orders are trackable by default. Once your package is shipped, you’ll receive an email with your tracking number and carrier details.

⚠️ Wrong Address Disclaimer

It is the customer’s responsibility to enter the correct shipping address. Due to fast processing times, there is often a limited window to correct mistakes.

If you notice an error, contact us immediately via the chat or email info@thefootcollective.com immediately after placing your order. We’ll do our best to update the address before shipping — but we can’t guarantee changes will be possible.

📦 Lost or Stolen Packages

If your package is marked as delivered but cannot be found, here’s how we handle it:

  • If the carrier is at fault, we’ll usually reship the order at no cost.

  • If the package was delivered to the correct address, but is stolen, we’ll assess the situation on a case-by-case basis — but we can’t guarantee replacement.

  • You’ll receive your tracking number via email. Once tracking has been provided, responsibility for delivery lies with the carrier and customer.

If you selected an untracked shipping option, we may not be able to assist further once the package is dispatched.

📬 Returned to Sender

If a package is returned as undeliverable due to an incorrect address or failed delivery attempt:

  • We’ll notify you via email.

  • You can choose to:

    • Pay the reshipping fee, or

    • Receive a refund minus the original shipping cost and any return fees.

Returned packages follow our standard 3–5 business day processing time. If you need your items urgently, you're welcome to place a new order, and we’ll refund the original once it's received back (minus shipping and return fees).

If you suspect your order has been returned but haven’t received a notification or refund, contact us.

✈️ Who We Ship With

We work with trusted global shipping partners:

  • Royal Mail – UK (only carrier with delivery image tracking)

  • PostNL – Europe

  • Asendia – Canada & Africa

  • DHL/USPS – USA

  • AusPost – Australia & rest of world

⚡ Express Shipping

Express shipping is available in select regions and will appear as an option at checkout if offered in your area.